Nevada Rural Hospital Partners has created a Veteran Health Administration (VHA) one stop resource center for its member hospitals. The VHA Community Care Resource Center includes separate sections for TriWest, TRICARE West, Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) and Defense Enrollment Eligibility Reporting System (DEERS).
Sign up for the Customer Engagement Portal (CEP) which allows access to claim status and payment information online. Click the link for instructions: Customer Engagement Portal (CEP)
VA Customer Service Line for general claim stats/payment questions and general information:
Financial Services Center (FSC) Contact Numbers:
Vendor EOB and/or Payment Information, Customer Engagement Portal Assistance
Vendorizing Assistance (Vendor Information Updates)
Appeals Remit Address:
VA Office of Community Care
1601 E. 4th Plain Blvd
Vancouver, WA 98661
Public Website – Main external website for community care.
Public Website for Community Providers – Main public website for community providers.
YouTube Channel – Public video library on a variety of community care and revenue operations topics.
Title 38 Code of Federal Regulations – Medical 38 CFR Book I, Medical - Web Automated Reference Material System (va.gov)
1. Effective February 15, 2021, the VA has implemented changes to its community provider emergency treatment reporting process. VA requests all emergency notifications be reported through either the Emergency Care Reporting (ECR) portal, https://EmergencyCareReporting.CommunityCare.va.gov, or by calling 844-72HRVHA (844-724-7842). [FACT SHEET]
2. Effective May 1, 2020, the VA Office of Community Care requests Community care paper claims and supporting documentation for services rendered in the community be mailed to the following address:
VHA Office of Community Care
P.O. Box 30780
Tampa, FL 33630-3780
As is always the case, VA strongly encourages community providers submit claims and required supporting documentation electronically through VA’s clearinghouse, Change Healthcare. Doing this can improve claim accuracy and reduce the amount of time for claims processing determinations.
Providers interested in information about claims and supporting documentation submittal should visit: https://www.va.gov/COMMUNITYCARE/revenue_ops/Veteran_Care_Claims.asp.
This does not apply to claims for treatment provided under one of VA’s Third-Party Administrators (TPAs), TriWest or Optum.
3. Unauthorized Emergency Care Documentation Submission Procedures [DOCUMENT]